West strives to produce products that meet customer and regulatory requirements. In the event of a concern with the quality, durability, reliability, safety, effectiveness or performance of West’s products, a complaint can be submitted. Please complete the Complaint Submission Form.
Complaints Submission Form

West’s global quality compliance program helps ensure that products meet the rigorous standards demanded by the pharmaceutical industry. West’s quality systems are administered from its Global Headquarters in Exton, Pa., and are applied to the Company’s global manufacturing practices.

Please Note:
  • This form can be used for all products purchased from West

  • A separate form is required for each different item

  • Please attach supporting documents, such as laboratory reportsand photographs, to aid West in performing a thorough investigation

  • Submitting samples will aid West in performing a thoroughinvestigation

  • Upon completion of the form, customers will receiveacknowledgement of receipt and a West representative will get intouch if additional information is required

  • For more information, please contact West by email in the regionwhere the product was purchased:

North America Elastomer & Seals:qaccs@westpharma.com

North America Container & Delivery Devices:sco.complaints@westpharma.com

Global Quality Policy

West is committed to safeguarding the health and safety of consumers who use our products and services. It is our policy to provide high-quality products that are safe and effective for their intended use. Quality product and system controls are designed to ensure compliance with our high standards and applicable laws.

West will continuously improve its customer satisfaction throughthe establishment of measures for the following:

  • Reduction of quality issues
  • Timeliness and quality of response to customers
  • On-time delivery
  • Reduction of defect rates as a monitor of process performance and improvement to meet and exceed customer expectations

West will implement and monitor processes to ensure complianceto all applicable cGMPs, ISO standards and regulatoryrequirements. Management is committed to continuously improvethe effectiveness of the Quality Management System, our productsand our services.

Eric M. Green 
President, Chief Executive Officer and Board Member.


West offers its customers quality-assurance-based technical references. These references will help to answer common quality-based questions related to West’s products.

色聚阁精品视频在线观看 黄龙县| 岐山县| 海城市| 响水县| 舟曲县| 新乡县| 尚志市| 临武县| 武强县| 广南县| 滕州市| 朝阳区| 沁阳市| 武清区| 万源市| 青河县| 肥乡县| 临汾市| 靖安县| 巴塘县| 德庆县| 杭州市| 锡林郭勒盟| 吉安县| 庐江县| 平陆县| 剑阁县| 江源县| 和政县| 阳信县| 深泽县| 德钦县| 宁蒗| 东光县| 商洛市| 伊金霍洛旗| 临沧市| 涿州市| 洪洞县| 朝阳市| 勃利县| http://www.bteoknsu.xyz http://www.cuspwiae.cfd http://www.egjhaqtr.xyz